Return Policy

What is the estimated delivery time?

Products are typically delivered within 2-4 days of order confirmation depending on your destination and services related to the Product shall be provided after the delivery of the Product. Once the product is dispatched for delivery we will notify you of the same.

All the products are transported and delivered using Jolly Home Needs partner delivery network.

While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.

Are there any shipping charges or any additional hidden charges?

No, shipments are free of charge. When you enter a pin-code in the address field while ordering a product, the system will indicate whether we ship to your pin-code or not.

However, if in certain exceptional cases, we agree to deliver the Products in non-serviceable pin-codes, we may deliver the product at your doorstep provided the transportation/shipping cost is borne by you at actuals in advance

Delivery costs would be charged extra if deliveries have to be made through tough conditions for our products to enter houses & those that are tight on staircase spaces.The cost goes towards extra manual labour employed for delivering your Product without damages and hassles.

How do I track my order?

In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at Jollyhomeneeds@gmail.com.

What should I check when the product is delivered to me?

Please check for all the following items when the product is delivered to you:

1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
4. For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
8. Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots – small knots which structurally don’t impact the product will be fully filled with putty and polished to make sure that they don’t hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
9. Hard wood products may expand slightly during the summer months because of which some drawers may get stuck. This is normal, and nothing to be worried about. Reach out to our customer care team with your request, and our after-sales service team will come by and minimise the expansion by sanding the sides of the product.
10. Once the product is delivered and our delivery team leaves your location, we will be able to only honour manufacturing defects and other fair usage breakages as outlined in the warranty policy.

What if I receive a damaged product?

We work with manufacturers/dealers that have highly specialized quality control measures that ensure the product is up to our standards when you receive the product. In case you receive a damaged product (damage as defined above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us +91 98431 34799 or write to us at support@jollyhomeneeds.com.

Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.

Can I cancel the order?

We take great pride in all the products we curate. In the rare case that you do not like the product, or are unable to make space for it, you may cancel the order only in the following cases and in the following manner.

1. We have enabled the auto downloadable invoices feature at the request of several customers. In lieu of that, we won’t be able to cancel any orders post placing the order.
Note: Order cancellations/ swapping won’t be entertained.

2. Cancellation prior to Processing- Orders once placed cannot be cancelled post status being changed to Processing. For cancellations made before a Processing, any advance paid will be refunded as per Jolly Home Needs refunds policy. A delivery attempt is defined as a visit to your ship-to address the customer’s home for delivery purposes (“Delivery Attempt”). However, in case of cancellation of any made to order Product (“MTO”) prior to delivery. Cancellation is not Allowed.

3. Cancellation at the time of delivery – In case you are unhappy with a Product, you may be able to return the same on the spot, at the time of delivery. Cancellation at the time of delivery is not allowed for MTO Products

4. Cancellation after delivery is not allowed.

What happens if I’m unreachable during delivery?

During delivery, if you are unreachable, the next delivery attempt will be made in the next 4 days only.

Is there a cancellation fee applicable?

We do not offer exchanges or cancellations for MTO Products. If you cannot accept delivery of the MTO Product ordered by you, we will forfeit 10% of the order value combined.

How do I get refund for Cancelled orders ?

Refund for cancelled orders will be issued as a coupon equivalent to the amount of the Cancelled product which can be redeemed on your registered account at any point of time. If in case you request us to refund via bank transfer, there will be cancellation fee of 10% of the order value combined.

Need to modify of an existing order?

We take requests to modify an existing order only till 23:59 of the order date and you can make the request by reaching us on +91 98431 34799. If the support line is busy, please reach out with an email to support@jollyhomeneeds.com with your order ID and request. You can make any additional payments for upgrading your product after confirmation from our side. If in case there is any refund from our side, a coupon equivalent to the amount will be provided which can be redeemed from your registered account.

NOTE

1. 1. Products are not entertained for change after 10 days of the product being delivered.
   2. Any grievances will be handled by our technician who will visit your premises within 7 working days of the issue being raised.
   3. Once our service technician visits your place, we will either rectify the issue or replace the necessary parts and the call will be taken by them, after the visit.
   4. We deliver across Chennai, Upto Chennai limits, however, we do deliver our products to certain outskirts of Chennai at an additional cost. Please check with our support team before placing the order.
   5. Coupons are not applicable on products under lightning deals.